Refund policy

 

Due to the sanitary nature of our products, we do not offer exchanges or refunds for any reason

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the event of a damaged parcel during transit please retain all packing materials so you can submit a claim for damage to the USPS if you have purchased shipping insurance for your parcel. You MUST have purchased shipping insurance for us to be able to replace or reimburse a parcel that was damaged or lost in transit. PERIOD. We must be notified of damage by email or phone within 24 hours of receipt of the package. It is your responsibility to retain the contents, including packaging for inspection and you may be required to submit the items to a postal inspector or make them available for pickup.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) Due to the sanitary nature of our products, we do not offer exchanges or refunds for any reason. . We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at preferredhandcrafted@gmail.com.